Privacy Policy

1. Introduction

Loti+ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform that connects users with verified mobile money agents across Lesotho.

We respect your privacy and are committed to protecting personally identifiable information you may provide us. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect several types of information from and about users of our platform:

2.1 Personal Information

• Account Information: When you create an account, we collect your name, email address, phone number, and password.
• Profile Information: Additional information you provide in your profile, such as profile picture and location.
• Identity Verification: For Agents, we collect additional KYC information, which may include national ID, business documents, and proof of address.
• Transaction Information: Details about the transactions you conduct through our platform, including transaction amount, parties involved, and transaction status.

2.2 Automatically Collected Information

• Device Information: Information about the device you use to access our platform, including hardware model, operating system, unique device identifiers, and mobile network information.
• Log Information: Details of your use of our platform, including access times, pages viewed, and system activity.
• Location Information: With your consent, we collect precise location information from your device to show you nearby agents and services.
• Cookies and Similar Technologies: Information collected through cookies and similar technologies about your browsing actions and patterns. Please see our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our platform
• Improving, personalizing, and expanding our platform
• Verifying user and agent identities to prevent fraud and enhance security
• Processing transactions between users and agents
• Communicating with you about updates, security alerts, and support messages
• Providing customer support and responding to your inquiries
• Conducting research and analysis to improve our services
• Enforcing our terms, conditions, and policies
• Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party vendors, service providers, and other partners who help us provide our services, such as:

• Payment processors to facilitate transactions
• KYC verification services to validate identities
• Cloud storage providers to store data securely
• Analytics providers to help us understand platform usage

4.2 Users and Agents

To facilitate transactions, we share limited personal information between users and agents. For example:

• Users can see agent names, profile photos, locations, and service ratings
• Agents can see user names and transaction details relevant to their services

4.3 Legal Compliance

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court or government agency) or if we believe that such action is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the platform
• Protect the personal safety of users or the public

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our platform of any change in ownership or uses of your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

We take the following security measures:

• Encryption of transmitted data
• Regular security assessments and audits
• Strict access controls for employee access to personal data
• Secure authentication mechanisms for user accounts
• Regular monitoring for suspicious activities

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention periods are determined based on:

• The type of information collected
• The purpose for which it is used
• Legal, regulatory, or operational requirements

When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Rectification: You may request that we correct inaccurate or incomplete information about you.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your information in certain circumstances.
• Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information in the "Contact Us" section. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Lesotho and choose to provide information to us, please note that we transfer the information to Lesotho and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@lotiplus.com
• By visiting our website: https://lotiplus.com